Refund policy

We stand behind the quality of every Rust & Rose candle and want your experience to feel as considered as the product itself.

If something isn’t quite right, please reach out within 7 days of delivery. Unused items in their original condition and packaging may be eligible for return upon review.

Because our candles are personal-use items, we’re unable to accept returns on used products or sale items.

If your order arrives damaged or incorrect, notify us within 48 hours and we’ll take care of it promptly.

Damage Claims

If your order arrives damaged, we’re here to help.

• Report within 7 days of delivery
• Email contact@rustandrose.co with:
  • Your order number
  • A description of the damage
  • Clear photos of the damaged item and the packaging (inside and outside)

Missing or Stolen Packages

Once your package is scanned by the carrier, it becomes their responsibility.

• Check your tracking link for delivery updates
• Contact the carrier directly if marked as delivered but not received
• For peace of mind, consider shipping to a location where someone can accept the delivery